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How to cancel your Autodesk subscription auto renewal payment

To cancel a subscription, you need to turn off the automatic renewal setting in your Autodesk Account at accounts.autodesk.com. Only account administrators can turn off auto renewals.

If you purchased your subscription through the Autodesk online store (Digital River), you need to go through a different process to stop your aut renewal.  See Canceling Autodesk eStore Subscriptions for more information.  

The following process will stop your auto renewal if your Autodesk subscription has been purchased through any other Autodesk reseller.

How to cancel your subscription renewal in Autodesk Account:
 

  1. Sign in to your Autodesk Account.

     
  2. Find the subscription you with to cancel in the list of Products & Services. Click the arrow to reveal additional details and options.

    Cancel your Autodesk subscription

     
  3. Select Edit Payment from the Summary section.

    Cancel your Autodesk subscription

    Note: The information displayed will vary depending on your subscription or license type and software title.
     
  4. Click on Auto-renew button to select the "off" postion (the button is gray when it is deactivated) and click Save.

    Cancel your Autodesk subscription

    The subscription expiration date displays along with the option to Turn on auto-renewal if you wish to retain access to the products and services associated with your subscription with automatic renewal.

    Cancel your Autodesk subscription

More information

Contact the Redstack technical support team for more information on 1300 667 263 or submit your enquiry online for more information.

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