Questions? Call us on  1300 667 263 solutions@redstack.com.au
Questions? Call us on  1300 667 263 solutions@redstack.com.au

We Support

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Redstack Support options

Answers when you need them. How you need them.

“Excellent turn around and great to deal with. It’s a pleasure to deal with pro-active people when you run a small business, just makes life so much easier.” D.Gooley, Steelvision

“Redstack has been an excellent company to deal with.”, R. Page, United Exhibition Displays

Choose the support option that best meets your needs.

Our support services encompass support for a broad range of Autodesk design solutions and are tailored to suit your individual requirements. Available features include:

  • Access to highly-trained Certified Technical Support Engineers who accelerate response times and issue resolution
  • Live telephone and desktop support
  • Online case management
  • Certified product specific support engineers
  • Access to the Redstack online client portal
  • Enhanced learning tools
  • eLearning
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Redstack Support Options

Annual Technical Support Subscription

A 12 month technical support subscription from Redstack covers phone, email and remote desktop sharing. We have a team of technical CAD, engineering and design experts available to assist you with any CAD related issues you may encounter. We pride ourselves on our quick response times to reduce any downtime and assist you with hitting your deadlines.

For peace of mind you can get answers to your questions as quickly as possible, purchase Redstack support from store.redstack.com.au today. Your technical support subscription provides you with:

  • Live access to the Redstack team for qualified experts
  • 24/7 access to the Redstack client portal
  • Remote desktop support
  • Extensive database of searchable solutions
  • Portal for logging, reviewing and managing cases
  • Access recorded webinars

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Standard support applies to AutoCAD, AutoCAD Electrical, Inventor (excluding simulation), Revit, and Fusion 360 (Simulation). It does not include onsite visits, training or consulting services. Contact us on 1300 667 263 for pricing on support for other software, training and consulting services.

Case by case technical support

If you would prefer to pay for a one of support case rather than subscribing for 12 months, we also provide that option. Our standard support case covers the same areas as our annual subscription support option – AutoCAD, AutoCAD Electrical, Inventor (excluding simulation), Revit, and Fusion 360 (Simulation). It does not include onsite visits, training or consulting services.

Purchase technical support to resolve a single issue today at redstackshop.com.au

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Redstack Client Portal

 

This tool will allow our valued clients direct access to information like subscription contracts, exclusive technical support cases and whitepapers. View your subscription and support contract details, log and manage support cases, access videos and more. The Redstack Client Portal is exclusive to our Autodesk subscription and support clients. To find out if you have access, call us on 1300 667 263 or login now. Redstack Client Portal gives you…..
  • 24/7 access to Redstack Client Portal
  • Online case logging, review and management
  • Extensive database of searchable solutions
  • View and manage your Autodesk subscription details
  • View and manage your Redstack support contract details
  • View and manage your account users
  • View and manage your account and contact details
  • View a range of Redstack technical whitepapers
  • View a range of recorded Redstack webcasts
  • View range of tips, tricks and technical videos
  • Access the full list of Redstack blog posts
  • Access our eLearning portal (additional subscription required)

Contact us on 1300 667 263 to get access today.

FlexTIME Professional

Hourly phone, email and online web-based Autodesk support PLUS… Support for Data Management Vault products with option for onsite Autodesk support Flextime Professional gives you all the great features and benefits of Flextime Support with the added flexibility of support for Data Management Vault products. Flextime Professional gives you 24/7 access to the Redstack Client Portal,

PLUS…

  • Live, toll-free access to the Redstack team of Autodesk certified technical experts
  • Support from qualified experts on a broad range of Autodesk products
  • 24/7 access to Redstack Client Portal
  • Remote desktop support
  • Online case logging and management
  • Searchable common solutions database
  • Case review and management tools
  • How-to training

 

PLUS…

  • Support for Data Management Vault products
  • Option for onsite support

Contact us on 1300 667 263 for pricing and more information

ProductivityNOW eLearning

Subscription based access to online self-paced courses, proficiency assessment quizzes and practice exercises.

Accessible through our Redstack Client Portal, ProductivityNOW eLearning provides 24/7/365 access to a range of eLearning tools that allow you to learn at your own pace. These tools include:

  • eLearning content based on Autodesk Official Training Guides (AOTG) created by ASCENT
  • eCourseware for Autodesk’s Building, Architecture, Civil Engineering and Manufacturing industries
  • Courses that cover a concept with supporting examples, explanations, procedures and illustrations
  • Videos embedded in the courseware that provide insight from our instructors
  • User quizzes to help track your proficiency with the software
  • Searchable curriculum that allows you to search on a particular topic, module or feature that you want to better understand
  • Practice and drawing files to reinforce the learning content
  • New content is regularly added

See a sample lesson and our ProductivityNOW eLearning portal video tour below:

AutoCAD Sample Lesson:

See the full list of eLearning courseware currently available or contact us for more information

See pricing and purchase ProductivityNOW eLearning today at store.redstack.com.au or contact us on 1300 667 263 for more information.

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Our Blog

Read articles from our team of technical specialists on CAD, mechanical design, BIM, Autodesk and more.

Redstack Client Portal

This online portal provides our valued clients direct access to information like subscription contracts, exclusive technical support cases and whitepapers.

The Redstack Client Portal is exclusive to our Autodesk subscription, support and eLearning clients.

Contact Us for more information.

SHOW DETAILS

Redstack Client Portal


This tool provides our valued clients direct access to information like subscription contracts, exclusive technical support cases and whitepapers. View your subscription and support contract details, log and manage support cases, access videos and more. The Redstack Client Portal is exclusive to our Autodesk subscription and support clients. To find out if you have access, call us on 1300 667 263 or login now. Redstack Client Portal gives you…..
  • 24/7 access to Redstack Client Portal
  • Online case logging, review and management
  • Extensive database of searchable solutions
  • View and manage your Redstack support contract details
  • View and manage your account users
  • View and manage your account and contact details
  • View a range of Redstack technical whitepapers
  • View a range of recorded Redstack webcasts
  • View range of tips, tricks and technical videos
  • Access the full list of Redstack blog posts
  • Access our eLearning portal (additional subscription required)

Contact us for more information

Case Studies

See the latest case studies and testimonials from just a few of our many highly satisfied clients.

Contact us for more information on how we are assisting organisations similar to yours to improve their productivity and solve their business challenges.