If you are using Autodesk A360 Desktop, you may be getting this error message:
Autodesk have discontinued the A360 Desktop application. A360 Desktop synchronises data saved locally on your desktop with A360 Drive online storage. If you are not running A360 Desktop or syncing files with A360 Drive, then this expiration will not have any impact on you.
If you are using A360 Desktop, your data will still be available online in A360 Drive, but it will no longer synchronise with your desktop.
A360 Desktop Versions 4x and 5x have already expired, with versions 6x and 7x due to expire soon. See expiration dates below:
To identify which version you are running, right click on the icon in the system tray, and select “Preferences”. This will display your version number.
Alternatively, can update to the latest version of A360 Desktop and extend the service. If you are running A360 Desktop and do not update to the latest version, not only will your data stop syncing with A360 Drive online, but AutoCAD settings sync will stop working and the AutoCAD “Share Document” feature will no longer be available to you. See the A360 Desktop Download and Release Notes for more information on how to obtain and install this update.
For further assistance, contact the Redstack support team on 1300 667 263 or see FAQs below:
I don’t use A360 Desktop or sync files with A360 Drive. How can I stop A360 Desktop from running and stop the expiration notifications?
Why is the A360 Desktop application being discontinued?
When is A360 Desktop being discontinued?
How will the A360 Desktop expiration impact installed Autodesk products?
I need A360 Drive sync capability to support existing workflows. How can I maintain this required capability?
Is there an update for Microsoft Windows XP users?
Do I need to download all the data I have stored in A360 Drive?
No, you don't need to do this. The change will not impact data you already have online. Data in your local folder will also remain as it is.
I have more questions – where can I go for more support?
Contact the Redstack support team for further assistance on 1300 667 263.