How to cancel your Autodesk eStore (Digital River) subscription

If you purchased your Autodesk subscription through the Autodek  Online Store, this is processed by their third-party processor, Digital River.  You can cancel your Autodesk subscription following these instructions.

Note: if you purchased your Autodesk subscription through another reseller, see these instructions for cancelling your Autodesk subscription from your Autodesk Account.

How to cancel your subscription renewal in the Autodesk online store:

  1. You need the Order Number and Password you used when you originally purchased your software. This information may be different from your Autodesk Account sign-in information. The Order Number can be found on the email message sent from the Autodesk store when you made your original purchase as shown below. If you can't remember the Password you used, click the Forgot your Password? link.

    Canel Autodesk Online Store Subscription

  2. Enter your Autodesk subscription order number and password on the Look Up Your Order page.

    Canel Autodesk Online Store Subscription


  3. Click Manage Auto-Renewal Plan.

    Canel Autodesk Online Store Subscription

  4. Select off  under Automatic Renewal and then click Accept to confirm the change in the pop-up window. This will stop your software from automtaically renewing and billing.  Access to your Autodesk software and connected services will end on the Expiration Date listed.

    Canel Autodesk Online Store Subscription

More information

Contact the Redstack technical support team for more information on 1300 667 263 or submit your enquiry online for more information.

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